FAQ
Q
Can you ship my order internationally?
A
Yes. We accept orders from customers all over the world.
We will send you items through the International ePacket system, ePacket Light system, or SAL.
We ask you only JPY530 as shipping charge. If shipping fee costs more, we will cover the difference between actual cost and JPY530.
Just for your information, you can check the shipping costs for International ePacket Light service.
https://www.post.japanpost.jp/int/service/epacketlight_en.html
Q
What should I do if I would like to order 100 or more items?
A
If you consider ordering 100 or more items, please contact us through the below Contact Form. We will get back to you soon.
Contact Form
https://persian-stationery.stores.jp/inquiry
Q
What should I do if I received the wrong item?
A
Please contact us through the below Contact Form within three days starting from the day you receive the wrong item. We will send you the replacement. Delivery cost will be borne by us.
Contact Form
https://persian-stationery.stores.jp/inquiry
Q
What should I do if I received a defective item?
A
Please contact us through the below Contact Form within three days starting from the day you receive a defective item. Please let us know the details of a defective item and a package. We may ask you to send them back as they are. We will send you the replacement. Delivery cost will be borne by us.
Contact Form
https://persian-stationery.stores.jp/inquiry
Q
What should I do if I have not received my order yet?
A
After the confirmation of your payment, we will ship the items within five working days. If you do not receive your order, please contact us through the below Contact Form.
Contact Form
https://persian-stationery.stores.jp/inquiry
*In the cases that we receive a large number of orders at a time, or an order of 100 or more items, we may need more time to ship the items than the above-mentioned.